77tez Privacy Policy — How We Handle Your Personal Data

1Introduction

This Privacy Policy applies to all personal data collected by the 77tez online gaming platform in connection with account registration, deposit and withdrawal transactions, platform usage and any communication between you and the 77tez support team.

By creating an account on 77tez, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected and used. If you do not agree with any part of this policy, please do not create an account.

This policy should be read alongside the Terms and Conditions, which govern the overall use of the platform. In the event of a conflict between the two documents on a data-related matter, this Privacy Policy takes precedence.

2Data We Collect

77tez collects personal information from you at various points during your use of the platform. The categories of data collected, and the circumstances in which they are collected, are as follows:

We do not collect sensitive categories of personal data such as biometric data, racial or ethnic origin, religious beliefs or health information unless specifically required and clearly disclosed in a separate context.

3How We Use Your Data

Data collected by 77tez is used only for the purposes directly connected to operating your account and delivering the platform services. Specifically:

• Account management — creating and maintaining your account, verifying your identity, and processing password resets or account changes.
• Transaction processing — handling PKR deposits via JazzCash, Easypaisa, Raast, bank transfer and card, and processing withdrawal requests to your verified payment method.
• Platform security — detecting and preventing fraud, duplicate accounts, bot activity and any form of prohibited conduct as described in the Terms and Conditions.
• Customer support — responding to queries, resolving account issues and investigating complaints.
• Responsible gaming — monitoring patterns that may indicate problem gambling behaviour and making responsible gaming tools available to your account.
• Platform improvement — using aggregated, anonymised usage data to improve platform navigation, game catalogue curation and overall user experience.
• Marketing communications — sending you promotional offers, bonus updates and platform news, but only if you have opted in to receive such communications. You can opt out at any time.

We will not use your personal data for any purpose not listed above without first updating this privacy policy and, where required, seeking your consent.

4Sharing Your Data

77tez does not sell, rent or trade your personal information to any third party for their own purposes. Your data may however be shared in the following limited and specific circumstances:

• Payment providers — when processing a deposit or withdrawal, the minimum necessary information is passed to the relevant payment processor (JazzCash, Easypaisa, Raast, bank, card processor). These processors operate under their own privacy policies and security standards.
• Identity verification services — when verifying your account, your identity documents may be shared with a trusted third-party verification provider. These providers are contractually required to handle your data securely and to use it only for the verification purpose.
• Game studios and content providers — when you play a casino game or slot title, the relevant game studio's system records the game session. This is necessary for game function and RTP calculation. Game studios do not receive your full personal profile — only session-level data tied to an anonymised player identifier.
• Legal requirements — if required to do so by a valid legal obligation, court order or regulatory authority request, 77tez may disclose the minimum necessary personal data. We will inform you of any such disclosure unless legally prohibited from doing so.

In all cases where data is shared with third parties, 77tez requires those parties to maintain appropriate data security standards and to use the shared information only for the specific purpose for which it was provided.

5Payment Data and PKR Transactions

All financial transactions on the 77tez platform are conducted in PKR. When you make a deposit using JazzCash, Easypaisa, Raast or bank transfer, your payment credentials are passed directly to the payment processor using encrypted transmission. 77tez does not store full card numbers, JazzCash wallet credentials or banking login details on its own servers.

Transaction records (amounts, dates, payment method type, direction of transaction) are retained in your account history as part of our standard record-keeping obligations. These records are necessary to resolve any payment disputes and to maintain an accurate balance history for your account.

If you choose to save a payment method for repeat use, only a tokenised reference to that method is stored — not the underlying credential. You can remove saved payment methods at any time from your account settings.

6Cookies and Tracking

The 77tez website uses cookies and similar tracking technologies to maintain session state (keeping you logged in), remember platform preferences and collect anonymised usage analytics. The categories of cookies used are as follows:

• Essential cookies — required for the platform to function. These cannot be disabled without breaking core functionality such as the login session and betslip.
• Functional cookies — remember your platform preferences such as language, display settings and recently viewed game categories.
• Analytics cookies — collect anonymised data about how players navigate the platform, which pages are visited most frequently and where users typically drop off. This data is aggregated and used solely for platform improvement. No individual player is identifiable from analytics data.

77tez does not use third-party advertising cookies or tracking pixels from ad networks. We do not engage in cross-site behavioural advertising.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect your ability to use the platform normally. Disabling functional and analytics cookies will not affect your access to the platform but may reduce the personalisation of your experience.

7Data Retention

77tez retains personal data only for as long as it is needed for the purpose for which it was collected, or as required by applicable retention obligations. Specific retention periods by data category are as follows:

• Account and identity data — retained for the duration of your active account relationship with 77tez, and for a minimum of five years after account closure to satisfy financial record-keeping requirements.
• Transaction records — retained for a minimum of five years from the date of each transaction.
• Support communications — retained for three years from the date of the last communication unless the matter is subject to an ongoing dispute, in which case records are retained until the matter is resolved.
• Technical and usage data — anonymised after 90 days and retained in aggregated form for platform analytics.

When data is no longer required and the retention period has expired, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

8Data Security

77tez uses industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, disclosure or alteration. These measures include:

• TLS encryption for all data transmitted between your device and the 77tez platform
• Encrypted storage of sensitive account data at rest
• Access controls limiting internal staff access to personal data on a strict need-to-know basis
• Regular internal security reviews and monitoring of access logs
• Two-factor authentication availability for player accounts

While we maintain robust security practices, no system connected to the internet can be guaranteed as completely secure. If you become aware of any unauthorised activity on your 77tez account, please notify us immediately at [email protected] so we can investigate and take appropriate action.

In the event of a data breach that materially affects your personal data, 77tez will notify affected players as promptly as practically possible via the email address registered to your account.

9Your Data Rights

As a 77tez account holder, you have the following rights in relation to the personal data we hold about you:

To exercise any of these rights, contact the 77tez support team at [email protected] with your account email address and a clear description of your request. We aim to respond to all data rights requests within 30 days.

10Minors and Age Restriction

The 77tez platform is strictly for adults aged 18 and above. We do not knowingly collect or process personal data belonging to individuals under the age of 18. If we become aware that an account has been created by a person under 18, the account will be closed immediately and all associated data handled in accordance with our legal obligations.

If you are a parent or guardian and believe that a minor in your household has created a 77tez account, please contact us immediately at [email protected] so we can take action without delay.

11Changes to This Privacy Policy

77tez may update this Privacy Policy from time to time to reflect changes in how we operate, in data handling best practices, or in response to changes in applicable legal frameworks. The "last updated" date at the top of this page will be revised whenever a material change is made.

For significant changes that affect how your data is used, registered players will be notified via email at the address associated with their account. Your continued use of the platform after a policy update constitutes acceptance of the revised terms.

We recommend reviewing this page periodically. If you disagree with a change, please stop using the platform and contact support to arrange account closure and a review of any outstanding balance.

12Contact and Data Queries

For any questions, concerns or requests related to how 77tez handles your personal data, please contact our support team directly:

Related policies and platform information:

• Terms and Conditions — the full platform usage agreement
• Responsible Gaming — deposit limits, self-exclusion and self-management tools
• FAQ — common account and platform questions answered